Refund Policy

At WebTools HUB, maintained by MD ADOM SUFI, we strive to ensure complete satisfaction with our web tools, mobile applications, software licenses, and premium digital services.

Because our products consist of non-tangible, digital goods delivered electronically, refund requests are governed by the specific guidelines outlined below.

1. Nature of Digital Goods

All items sold through WebTools HUB or our official merchant partners (such as Lemon Squeezy) are digital products, downloadable software/apps, or online access licenses. Unlike physical merchandise, digital goods are considered "used" once accessed or downloaded.

2. Refund Eligibility Criteria

We offer full or partial refunds under the following valid conditions:

• Non-Delivery of Product: Due to mailing or technical issues, you do not receive the download link or license key.
• Major Technical Defects: The digital product or software has a major defect or error that prevents core functionality, and our support team cannot resolve it within 5 business days.
• Duplicate Purchase: You accidentally purchased the same digital product or subscription twice.

3. Non-Refundable Conditions

Refunds will generally not be granted under the following circumstances:

• You simply changed your mind after downloading or activating the digital product.
• You lack the technical ability or hardware requirements to use the software (unless hardware requirements were incorrectly advertised).
• The request is made after 14 days from the original purchase date.
• The purchase was made using fraudulent or unauthorized payment methods.

4. Subscription Cancellations

For recurring subscriptions (if applicable):

You may cancel your recurring subscription at any time through your account billing dashboard or by contacting our support team. Cancellation will stop future automatic renewals. You will retain access to premium features until the end of your current paid billing cycle.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Email our support team at mdadomsufi@gmail.com.
2. Include your Order Number / License Key and the registered email address used during checkout.
3. Provide a brief description of the technical issue or reason for your request.

Approved refunds are processed within 5 to 10 business days and will be credited back to your original payment method.

6. Contact Us

If you have questions about this Refund Policy, please get in touch with us: